Frequently Asked Questions
Everything about our products (Henna, Indigo, Sidr, Senna leaves/powder, Henna Cone, Henna Color, Henna Deep), bulk orders, certifications, private labeling, and export logistics.
Product FAQs
QWhat is the difference between Henna Powder and Henna Color?
- Henna Powder: 100% Lawsonia inermis leaf powder; stains in natural warm copper/brown shades (no chemicals added).
- Henna Color: Ready-to-use blend (e.g., henna + indigo + herbs). Shade outcomes vary by formula; see label for ingredients.
Always strand test before full application, as hair history affects results.
QIndigo Powder vs. Henna—how do I achieve brown to black shades?
Use henna for the base, then indigo to darken:
- Brown: Henna + a smaller proportion of indigo (single-step mix).
- Dark Brown/Black: Two-step method—first henna, rinse, then apply indigo.
QSidr (Ziziphus) Powder—what is it used for?
Sidr is a gentle, soap-free cleanser used in hair masks and skin packs. It adds slip/volume and pairs well with henna, indigo, amla, shikakai, and neem.
QSenna Leaves vs. Senna Powder—what should I choose?
For bulk extraction or tea/DIY, choose Leaves (bale packs). For cosmetic blends & masks, choose Powder (specified mesh grade).
QWhat mesh/grade options do you offer for herbal powders?
- Ultra-Fine ≈ 180–200 mesh (premium masks, smoothest feel)
- Fine ≈ 100–150 mesh (balanced performance)
- Medium ≈ 60–80 mesh (textured DIY/soaps)
QDo you manufacture Instant Henna Cones and “Henna Deep”?
Yes. We produce cones (box/carton packs) and “Henna Deep” (jar/drum). Private labeling and customized shades/pack sizes are available.
Quality & Certifications
QWhich certifications do you hold?
Our facility supports ISO 9001, GMP, HACCP, FSSAI, and we are a Govt Recognised Exporter. Certificates are shared upon request or on our Certifications page.
QDo you provide batch-wise quality documents?
Yes—COA/spec summary, micro parameters (where applicable), and retention samples recorded against lot/batch codes.
QAre your products compliant with EU/US/MEA markets?
We support labeling and documentation aligned with your market norms (e.g., INCI for EU, ingredient disclosures, importer details, etc.). Local regulations may vary; importers should verify country-specific requirements.
Private Label & Packaging
QDo you offer private labeling (OEM)?
Yes. We provide dielines, artwork support, language localization (English/Arabic/French, etc.), barcode/MRP (for India), and compliant retail labeling.
QWhat packing formats are available?
- Bulk: 20–25 kg PP bags with food-grade liners, carton/palletized.
- Retail Pouches: 100 g to 1 kg (matte/foil/zip).
- Jars/Drums: 0.5–20 kg with tamper seals.
- Henna Cones: Box/Carton packs.
QCan you print multi-language labels (e.g., Arabic + English)?
Yes. We regularly produce bilingual labels, including Arabic + English for GCC markets and French for Francophone regions.
MOQ, Pricing & Payments
QWhat are your MOQs for bulk and retail?
- Bulk powders: Typically 100–500 kg per SKU (export) and 25–100 kg (domestic). Larger MOQs may reduce cost.
- Retail pouches/jars: Usually 1,000–3,000 units per SKU for private labels (can vary by pack size/design).
- Henna cones: Case/carton MOQs depending on formulation and shelf life.
QHow do you price orders?
Prices depend on product, mesh grade, packing type, documentation set, order quantity, and Incoterm. Share your target market and volume for a precise quote.
QWhich payment terms do you accept?
Common options: advance TT, milestone TT, LC (for higher values), and online gateways for samples/domestic. Terms are finalized per PO/contract.
Export & Logistics FAQs
QWhich Incoterms do you support?
FOB, CIF, CFR, EXW, and DAP are typical. Share your destination port/city for best routing and quotes.
QWhat are typical lead times?
- Samples: 2–5 working days to dispatch.
- Bulk repeat: ~7–15 working days ex-works (depends on SKU & documentation).
- Private label: 2–5 weeks incl. artwork & printing.
Transit time depends on mode (air/sea/courier) and destination.
QDo you ship by air and sea?
Yes—courier/air freight for urgent or low-volume shipments; sea freight for pallets/containers. We can ship LCL/FCL based on your volume.
QCan you guide HS codes and import regulations?
We share common HS codes for herbal powders (e.g., 1404/1211) as reference. Importers must confirm exact classification with local customs.
Documentation & Compliance
QWhat documents can you provide for export?
- Commercial Invoice, Packing List, COO
- COA / Specifications summary
- MSDS (where relevant), Phytosanitary / Fumigation
- Free Sale / Health certificate (if applicable)
- BL/AWB, Insurance (for CIF/CIP)
QDo you provide Arabic/French label review?
Yes. We support label text in Arabic and French (and dual-language). Importers remain responsible for final local compliance.
Samples & Testing
QHow can I request samples?
Use our Request a Quote / Sample page. Mention product, mesh, pack type, and destination country. We share courier options (DHL/FedEx/Aramex/UPS).
QIs there a fee for samples?
Sample product is often complimentary; courier charges may apply or be adjusted in the main PO.
Safety, Usage & Storage
QAny allergy precautions for henna/indigo?
Always conduct a patch test. Avoid use on broken/irritated skin. For sensitive users, consult a professional. Keep away from eyes and mouth.
QWhat is the shelf life, and how should I store powders?
Typical shelf life is 24–36 months from manufacturing when stored cool, dry, and sealed. Avoid sunlight and humidity. Reseal after opening.
QDo you provide MSDS and product specifications?
Yes—available upon request per batch/SKU. We also share spec sheets covering mesh, moisture range, and organoleptics.