Frequently Asked Questions
Everything you need to know about Hennahub products, ordering, exports, shipping, manufacturing, wholesale and partnerships.
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🌿 Products
What products does Hennahub India manufacture?
We manufacture henna powder, indigo powder, sidr powder, senna (neutral henna), amla, brahmi, shikakai, reetha, bhringraj, hibiscus, neem, multani mitti, herbal hair colors, hair color shampoo, henna cones and essential oils — in bulk, retail and private label.
Do you manufacture henna powder?
Yes. Premium triple-sifted henna powder (Lawsonia inermis) from Sojat, with strong natural colour release for hair and body art.
Do you manufacture indigo powder?
Yes. Pure indigo powder (Indigofera tinctoria) for natural black and brown shades when blended with henna — no PPD.
Do you supply sidr powder?
Yes. Natural sidr (Ziziphus) powder for traditional hair washing, cleansing and herbal formulations.
Do you offer senna powder (neutral henna)?
Yes. Senna/Cassia powder, known as neutral henna, conditions and adds shine without changing hair colour.
Do you manufacture herbal hair colors?
Yes. We make henna-based natural hair colors in multiple shades, plus hair color shampoo — PPD-free options available.
Do you sell essential oils?
Yes. We supply essential oils used in hair care and cosmetic formulations. Contact us for the current list and specifications.
Do you supply amla, brahmi, bhringraj, shikakai and reetha?
Yes. We supply the full range of Ayurvedic hair-care powders individually or as combo packs.
Do you supply multani mitti?
Yes. Premium multani mitti (fuller's earth) for face masks, hair masks and cosmetic manufacturing.
Do you make henna cones?
Yes. Ready-to-use mehndi/henna cones for body art, weddings and festivals — bulk and private label.
Are your products 100% natural?
Yes. All powders are 100% natural, plant-based, chemical-free and PPD-free.
Are your products vegan and cruelty-free?
Yes. Our herbal powders are plant-based, vegan-friendly and not tested on animals.
Is your henna body-art quality?
Yes. We offer body-art-quality (BAQ) henna with fine mesh and strong dye release for mehndi artists.
Are your products suitable for cosmetic manufacturing?
Yes. Our powders are export-grade raw materials used by cosmetic and herbal manufacturers worldwide.
What mesh sizes are available?
We offer multiple mesh/sieve grades depending on the product and application — specify your requirement and we'll match it.
Do you offer organic products?
Organic and organic-eligible options are available on request with supporting documentation.
What is the shelf life of your powders?
Typically 24–36 months when stored cool, dry and sealed. Exact shelf life is stated on the COA/label per product.
Can I buy products in bulk?
Yes. Bulk supply is our core business — from 100 kg to full container loads. Browse products.
Do you supply mixed herbal blends?
Yes. We create custom herbal blends and combo packs to your formulation under OEM/private label.
Can you develop a product to my specification?
Yes. Share your target spec (ingredients, mesh, colour, packaging) and our team will develop and sample it.
💲 Pricing
How can I get product pricing?
Message us on WhatsApp at +91 89555 56789 or email info@hennahub.com with the product, quantity and destination, and we'll send a quote.
Do prices vary by quantity?
Yes. We offer volume-based pricing — larger orders receive better per-kg rates.
Do you offer wholesale pricing?
Yes. Manufacturer-direct wholesale pricing is available for distributors, retailers and manufacturers.
Can I request a quotation?
Yes. We provide written quotations and, for exports, a proforma invoice (PI) with full terms.
Do export prices differ from domestic prices?
Yes. Export pricing reflects Incoterms (FOB/CIF/EXW), packaging, documentation and freight, so it differs from domestic rates.
What Incoterms do you quote?
We quote EXW, FOB and CIF most commonly, and DDP on request depending on destination.
Are custom packaging charges extra?
Custom packaging and private-label artwork may carry additional cost depending on materials and quantity — confirmed in your quote.
How can I receive a proforma invoice?
Send your product list, quantity, port and Incoterm; we'll issue a PI you can use for payment and import planning.
What currencies do you accept?
USD, EUR and INR. Other currencies can be discussed for specific markets.
How long is a quotation valid?
Quotes are typically valid for 15–30 days, since raw-material and freight rates fluctuate.
Do you offer price contracts for repeat buyers?
Yes. For regular buyers we can agree fixed pricing for an agreed period and volume.
Is there a discount for full containers?
Yes. FCL orders receive the most competitive pricing. Ask for an FCL quote.
Do you price-match?
We focus on quality and consistency, but we're happy to discuss competitive pricing for genuine bulk requirements.
Are samples charged?
Sample product is often complimentary; courier/freight may be chargeable. Terms are confirmed on request.
Do prices include freight?
Only on CIF/DDP terms. EXW and FOB exclude main freight, which is shown separately.
🛒 Orders
How do I place an order?
Contact us on WhatsApp or email with your product list and quantity. We send a quote/PI, you confirm and pay per terms, and we begin production.
What is the minimum order quantity?
Bulk orders typically start at 100 kg per product; private-label MOQs are agreed per order.
Can I order mixed products?
Yes. You can combine multiple products in one order and even one container (mixed FCL).
How long does order processing take?
Typically 7–20 days depending on product, quantity and custom packaging. Confirmed at order time.
Can I modify my order after confirmation?
Minor changes may be possible before production starts. Once production or printing begins, changes may not be possible.
Can I track my order?
Yes. We share production updates and, after dispatch, shipping/tracking details.
Do you accept trial orders?
Yes. Many buyers start with a small trial/LCL order before scaling to containers.
Can I reorder easily?
Yes. Repeat orders are quick since your specs and artwork are already on file.
Do you provide order documentation?
Yes — invoice, packing list and, for exports, the full document set.
What happens after I confirm an order?
We confirm payment, schedule production, run QC, pack, prepare documents and dispatch — keeping you updated throughout.
Is there a lead time for private label?
Private-label lead times are slightly longer due to packaging and printing — confirmed in your quote.
Can you handle urgent orders?
Where stock and capacity allow, we prioritise urgent orders and can use air freight for speed.
🚚 Shipping
Do you ship across India?
Yes. We deliver domestically across all Indian states.
Which courier/transport partners do you use?
We use reputable domestic couriers and transporters for parcels, and freight forwarders for bulk and export cargo.
How long does domestic delivery take?
Typically 2–7 working days within India depending on location and order size.
Which countries do you export to?
30+ countries including the USA, UK, UAE, Saudi Arabia, Morocco, Algeria, Egypt and Libya.
How long does international shipping take?
Sea freight is typically 2–5 weeks depending on destination; air freight is faster for samples/urgent orders.
Do you offer sea freight?
Yes. Sea freight (FCL and LCL) is our standard mode for bulk export.
Do you offer air freight?
Yes. Air freight is available for samples and urgent or smaller consignments.
Can you ship full containers (FCL)?
Yes. We load and ship full 20ft/40ft containers.
Can you ship LCL cargo?
Yes. LCL (part-container) is ideal for trial and smaller orders.
Which Indian ports do you ship from?
Mainly Mundra and Nhava Sheva (JNPT), plus others as routing requires.
Do you arrange door delivery (DDP)?
Yes, on request we can quote DDP/door delivery for many destinations.
How is the product packed for export?
In food/cosmetic-grade liners inside sturdy bags, cartons or drums, palletised and labelled for safe transit.
Do you insure shipments?
Marine insurance can be arranged on CIF terms or on request.
Can you ship to Amazon FBA warehouses?
Yes, where labelling and prep requirements are provided, we can prepare Amazon-ready cartons.
What is the shipping cost?
It depends on destination, weight/volume, mode and Incoterm. We quote freight clearly in your PI.
Do you handle customs documentation?
Yes. We prepare full export documents and support customs clearance on the India side.
What if my shipment is delayed at customs?
We provide all documents needed and support your clearing agent to resolve queries quickly.
Can you consolidate multiple products in one shipment?
Yes. Mixed-product consolidation in one container or LCL is supported.
🌍 Export
Do you export globally?
Yes. HennaHub India is an established exporter serving 30+ countries.
Which countries do you export to?
The USA, UK, UAE, Saudi Arabia, Morocco, Algeria, Egypt, Libya and many more across the Middle East, Africa, Europe and North America.
Do you provide a Certificate of Origin?
Yes. We provide a certificate of origin with export shipments.
Do you provide a Phytosanitary Certificate?
Yes. Phytosanitary certificates are provided for plant-based powders where required.
Do you provide MSDS?
Yes. Material Safety Data Sheets are available for our products.
Can you provide a COA?
Yes. A Certificate of Analysis accompanies each batch.
Do you provide fumigation certificates?
Yes, on request and where the destination requires it.
Do you provide complete export documentation?
Yes — COA, MSDS, certificate of origin, phytosanitary and fumigation certificates, commercial invoice and packing list.
Can you support customs clearance?
We handle India-side export clearance and provide documents/support for import clearance at destination.
What are your export payment terms?
Commonly advance TT, partial advance with balance against documents, or Letter of Credit (LC) for established orders.
Do you work with distributors?
Yes. We supply and support country and regional distributors.
Can you supply private-label brands?
Yes. We manufacture private-label products for brands worldwide.
Can you supply supermarkets and retail chains?
Yes. We supply retail-ready packs for supermarkets, pharmacies and beauty chains.
Can you export to the UAE?
Yes. See our UAE export page.
Can you export to Saudi Arabia?
Yes. See our Saudi Arabia export page.
Can you export to Morocco?
Yes. See our Morocco export page.
Can you export to Egypt?
Yes. See our Egypt export page.
Can you export to Libya?
Yes. See our Libya export page.
Do you provide Arabic and multilingual labels for export?
Yes. Arabic, French, English and multilingual labelling is available for private label.
What is the export MOQ?
Typically 100 kg per product, scaling to LCL and FCL.
Do you offer re-export-friendly documentation?
Yes, for hubs such as the UAE we provide documentation suitable for re-export.
How do I start an export order?
Message us on WhatsApp or email info@hennahub.com with products, quantity and destination port.
Do you attend trade shows?
We participate in industry events and welcome meeting buyers — ask us about upcoming shows.
Can you ship samples internationally?
Yes, by air courier so you can evaluate before a bulk order.
📦 Wholesale & Bulk Orders
Do you sell wholesale?
Yes. We are a manufacturer offering direct wholesale and bulk supply.
What is the wholesale MOQ?
Generally from 100 kg per product, with better pricing at higher volumes.
Do you offer wholesale to retailers and salons?
Yes. We supply retailers, salons, pharmacies and beauty businesses.
Can I get a wholesale price list?
Yes. Request a current wholesale quotation by WhatsApp or email.
Do you supply wholesale in retail packs?
Yes. We can supply bulk sacks or finished retail packs, including private label.
Do you offer credit terms for wholesale?
Terms depend on order history and order size; new buyers typically start on advance terms.
Can I mix products in a wholesale order?
Yes. Mixed-product wholesale orders are welcome.
How fast can wholesale orders ship?
Stocked items dispatch quickly; custom or large orders follow the confirmed lead time.
⚙️ OEM Manufacturing
Do you offer OEM manufacturing?
Yes. We provide OEM/contract manufacturing of henna and herbal products for brands worldwide.
Can you manufacture under my brand?
Yes. We produce under your brand with your packaging and labelling.
Can you develop custom formulations?
Yes. Our team develops custom blends and formulations to your target spec.
What is the OEM MOQ?
MOQs depend on the product and packaging and are agreed per project — contact us for current terms.
Can you match an existing product?
Often yes. Share a sample/spec and we'll work to match colour, mesh and performance.
Do you sign NDAs for OEM projects?
Yes. We're happy to sign confidentiality agreements for product development.
How long does OEM development take?
Sampling typically takes a few days to a couple of weeks depending on complexity.
Can you handle full turnkey (formulate, fill, pack)?
Yes. We offer end-to-end manufacturing from formulation to finished, packed goods.
Do you provide stability/quality data for OEM products?
Yes, COA and supporting lab data are provided; further testing on request.
Can you OEM hair color and hair masks?
Yes — henna hair colors, herbal hair masks, powders and hair dye products.
Do you OEM for cosmetic factories?
Yes. We supply bulk raw materials and finished OEM goods to cosmetic manufacturers.
How do I start an OEM project?
Email info@hennahub.com or WhatsApp us with your product brief, target spec and volumes.
🏷️ Private Label
Do you offer private label?
Yes. Full private-label manufacturing with your brand, packaging and labelling.
Can you print my logo?
Yes. We print your logo and artwork on packaging and labels.
Can you create custom packaging?
Yes — pouches, jars, sachets, bottles, cartons and eco-friendly options.
Can you create Arabic labels?
Yes. Arabic labelling is available for Middle East and North Africa markets.
Can you create French labels?
Yes. French labelling is available for francophone markets.
Can you create multilingual packaging?
Yes. We produce multilingual packs (e.g., English + Arabic + French) as required.
What is the MOQ for private label?
Agreed per order based on product and packaging — flexible MOQs to help you start.
Do you provide barcodes and retail-ready packs?
Yes. EAN/UPC barcodes and retail/Amazon-ready packaging are available.
Can you design my packaging?
We can support artwork/dielines or work from your designer's files.
Is private-label documentation export-ready?
Yes. Private-label exports include the full export document set.
💳 Payments
Which payment methods do you accept?
Bank transfer, TT/wire transfer, NEFT, RTGS and UPI (domestic), plus LC and advance payment for exports.
Do you accept international bank transfers?
Yes. International wire/TT transfers are our standard export payment method.
Do you accept Letter of Credit (LC)?
Yes. We accept irrevocable LC for suitable export orders.
Do you accept USD payments?
Yes. We invoice and receive in USD.
Do you accept EUR payments?
Yes. EUR is accepted for relevant markets.
Can I pay by TT?
Yes. Telegraphic transfer (TT) is widely used by our export buyers.
Do you accept UPI/NEFT/RTGS?
Yes, for domestic Indian orders.
Do you accept credit/debit cards?
Card payment may be available for smaller domestic orders; bulk/export use bank transfer or LC.
Do you accept PayPal?
PayPal may be available for samples/small orders — please confirm with our team.
What are your advance-payment terms?
New export orders commonly require advance TT or a partial advance with balance against shipping documents.
Do you accept partial payment?
Yes, for established orders — e.g., part advance and balance against documents/BL copy.
Is my advance payment secure?
You receive a proforma invoice and documentation at each step; we maintain a transparent, professional process.
When is the balance due on LC/partial terms?
Per the agreed terms in your PI/LC — usually against shipping documents or BL.
Do you provide bank details on the invoice?
Yes. Verified bank details are stated on the proforma and commercial invoice.
Are there extra charges for LC?
LC bank charges are typically borne per standard trade practice and stated in the PI.
🔬 Quality & Certifications
How do you ensure product quality?
Through sourcing control, in-house QC, double filtering, batch testing and export-grade packaging.
Are your products tested?
Yes. Products are tested for purity, mesh, colour/dye content and microbial limits.
Do you provide a COA?
Yes. A Certificate of Analysis is provided per batch.
Do you provide lab reports?
Yes. Third-party lab reports, including heavy-metal testing, are available on request.
Do you provide microbiological reports?
Yes, on request, confirming microbial limits suitable for cosmetic use.
Do you provide heavy-metal test reports?
Yes. Heavy-metal testing (lead, arsenic, mercury, cadmium) is available on request for compliant markets.
Do you provide MSDS?
Yes. MSDS/SDS documents are available for our products.
What certifications are available?
Our processes align with ISO 9001:2015, GMP, HACCP and FSSAI; additional certifications/documentation on request.
Are you a government-recognised exporter?
Yes, we operate as a recognised exporter with valid IEC and export registrations.
Do you have export-quality standards?
Yes. All export goods are processed and packed to international import standards.
Is your henna PPD-free?
Yes. Our natural henna contains no PPD or synthetic dyes.
How do you ensure batch consistency?
Through controlled sourcing, blending and QC so colour, mesh and performance stay consistent.
Do you offer organic certification?
Organic-eligible options with supporting documentation are available — ask our team.
Can you meet specific country compliance (e.g., USA, EU, GCC)?
We provide documentation and testing to support your compliance; your local Responsible Person/importer files registrations.
Is your facility hygienic and audited?
Yes. We maintain hygienic, GMP/HACCP-aligned manufacturing with internal quality audits.
Where can I see your certifications?
Visit our certifications & compliance page or request copies.
↩️ Returns & Refunds
What is your returns policy?
For bulk/export goods made to order, returns are limited; we resolve any genuine quality issue promptly and fairly.
What if I receive a damaged shipment?
Report it with photos within the agreed window; we'll investigate and arrange a suitable resolution.
What if the product doesn't match the approved sample?
If a verified batch deviates from the approved sample, we'll correct it via replacement or credit.
How do I raise a complaint?
Email support@hennahub.com or WhatsApp us with your order number and details.
Do you offer refunds?
Refunds/credits apply to verified quality issues per the agreed terms; made-to-order goods are generally non-returnable otherwise.
Can I cancel an order?
Before production starts, cancellation may be possible. After production/printing begins, it may not be.
How fast are issues resolved?
We aim to acknowledge quickly and resolve genuine issues as a priority.
Who pays return freight?
Responsibility is determined case by case based on the cause, per the agreed terms.
🤝 Distributor Program
How can I become a distributor?
Contact us with your market, channels and capacity; we'll discuss terms and onboarding.
Do you appoint country distributors?
Yes. We appoint country and regional distributors in suitable markets.
Do you offer exclusive territory agreements?
Exclusivity can be discussed based on volume commitments and market plan.
Do you provide marketing support?
Yes. We can provide product images, content and private-label support to help you sell.
What support do distributors receive?
Competitive pricing, reliable supply, documentation, and product/marketing assets.
Is there a minimum commitment?
Yes, typically an agreed periodic volume, set per market.
Can distributors use private label?
Yes. Distributors can sell under our brand or their own private label.
Do you support distributor logistics?
Yes. We handle export shipping and documentation to your port.
How are distributor prices set?
By volume and market; regular distributors get the most competitive rates.
How do I apply?
Email info@hennahub.com or WhatsApp +91 89555 56789 with your details.
🧪 Samples
Can I request samples?
Yes. We provide samples so you can verify quality before a bulk order.
Are samples free?
Sample product is often complimentary; courier/freight may be chargeable. Confirmed on request.
How are samples shipped?
By international air courier for fast delivery.
How long does sample delivery take?
Typically a few days to about a week depending on destination and courier.
Can I request multiple samples?
Yes. You can request several products to evaluate together.
Can I get custom samples to my spec?
Yes. We can prepare samples matching your target mesh, colour or formulation.
Do samples come with a COA?
Yes, sample COA/specs can be provided on request.
Is sample cost adjustable against an order?
Where charged, sample costs can often be adjusted against a confirmed bulk order.
What sample sizes are available?
Typically small representative quantities sufficient for testing and approval.
How do I request a sample?
WhatsApp +91 89555 56789 or email info@hennahub.com with the products and your shipping address.
🏭 Company Information
Who is Hennahub India?
HennaHub India is a manufacturer, exporter and supplier of henna, herbal powders, hair care products, essential oils and natural hair colors, based in Sojat, Rajasthan.
Where is your manufacturing facility located?
In Sojat City, Rajasthan, India — the world's largest henna-growing region.
How long have you been in business?
We have been serving domestic and international buyers since 2019.
What industries do you serve?
Cosmetic manufacturers, herbal brands, hair-care companies, pharmacies, retailers, distributors, e-commerce sellers and private-label brands.
Are you a manufacturer or a trader?
We are a manufacturer with our own facility, which means better pricing, quality control and customisation.
What is your production capacity?
We have bulk, container-scale capacity and can scale with your volumes.
Do you have an export license?
Yes. We hold valid IEC and export registrations as a recognised Indian exporter.
How can I contact your team?
WhatsApp +91 89555 56789, email info@hennahub.com (sales) or support@hennahub.com (support).
What are your working hours?
Monday to Saturday, 9:00 AM to 7:00 PM IST. WhatsApp messages are answered promptly.
Do you have a product catalogue?
Yes. Request our latest catalogue and price list by WhatsApp or email.
Still have questions?
Our team is ready to assist with product inquiries, wholesale orders, export opportunities and private-label manufacturing.